This Privacy Policy explains how Edward International LLC (“we”, “us”, “our”) collects, uses, stores, protects, and discloses your personal information (“Personal Information”) when you visit our official website https://edwardinllc.com/ (“Site”), purchase our handcrafted home decor, garlands, textiles, serveware, candles, and other artisanal products (“Products”), or engage with our services (“Services”).

By accessing, browsing, or using the Site, placing an order, subscribing to our communications, or otherwise interacting with us, you (“you”, “your”) consent to the practices described in this Privacy Policy. This policy is incorporated by reference into our Terms of Service, Shipping Policy, and Return & Refund Policy, and applies to all Personal Information we collect from or about you.

We reserve the right to update or modify this Privacy Policy at any time. Changes are effective immediately upon posting to the Site, and the “Last Updated” date will be revised accordingly. Your continued use of the Site or Services after any changes constitutes your acceptance of the modified policy. We encourage you to review this policy periodically for updates.

We are committed to protecting your privacy and complying with applicable U.S. federal and Missouri state data protection laws, including the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and other state-specific privacy regulations (where applicable).

1. Personal Information We Collect

We collect only the minimum Personal Information necessary to provide, maintain, and improve our Services, process your orders, fulfill shipping and delivery obligations, communicate with you, and protect our business and customers. We do not collect any Personal Information from you without your knowledge or consent, except as required by law.

Personal Information is collected in two primary ways: voluntarily provided Personal Information (information you choose to share) and automatically collected non-personal information (anonymous data that cannot identify you individually).

1.1 Voluntarily Provided Personal Information

This is information you intentionally submit to us when interacting with the Site or our Services. We collect this information to fulfill your requests, process your orders, and provide you with a seamless experience. Examples include:

  • Order & Payment Information: Full legal name, shipping address, billing address, email address, phone number, and payment details (e.g., credit/debit card number, expiration date) when you place an order. We do NOT store full credit card details on our servers—all payment processing is handled by trusted third-party payment processors compliant with the Payment Card Industry Data Security Standard (PCI DSS), which ensures the secure transmission and storage of your payment information. We only receive limited payment-related data (e.g., payment confirmation) to complete your order.
  • Customer Service Inquiries: Your name, contact information (email, phone number), order number, and the content of your inquiry (e.g., questions about Products, shipping updates, return requests, feedback) when you contact our customer service team.
  • Account Information (if applicable): If you create an account on the Site, we collect your username, password (encrypted), email address, and saved shipping/billing information (for your convenience in future orders).
  • Newsletter & Promotional Subscriptions: Your email address if you opt in to receive our promotional communications (e.g., new product announcements, sales, holiday offers, newsletter content).
  • Product Reviews & Feedback (if applicable): Your name and the content of your product review, feedback, or testimonial if you choose to submit it on the Site.
  • Social Media & Third-Party Interactions (if applicable): If you engage with us through social media platforms linked to the Site (e.g., sharing a Product, tagging us), we may collect your public social media profile information (e.g., username, profile photo) only if you choose to share it.

1.2 Automatically Collected Non-Personal Information

When you access or use the Site, we may automatically collect anonymous, non-identifiable information about your device and usage patterns using standard web technologies (e.g., cookies, log files, web beacons). This information does not identify you individually and is used solely to optimize the Site’s functionality, improve your user experience, analyze Site traffic, and track the performance of our handcrafted Product offerings.

Examples of this non-personal information include:

  • Your device’s Internet Protocol (IP) address (used to determine your general geographic region for shipping and analytics purposes only, not to identify you personally).
  • Browser type and version, operating system, and device model (e.g., smartphone, laptop, tablet).
  • Pages of the Site you visit, the time and date of your visit, and the time spent on each page.
  • Referral source (the website or link that directed you to the Site).
  • Number of visits to the Site and your navigation path within the Site (e.g., which Product categories you browse).
  • Screen resolution and other device-specific settings.

2. How We Use Your Personal Information

We use the Personal Information we collect for legitimate business purposes only—all uses align with the reason you provided the information and comply with applicable U.S. and Missouri state data protection laws. We will never use your Personal Information for any purpose not disclosed in this Privacy Policy without first obtaining your explicit written consent.

Our primary uses of your Personal Information are as follows:

  1. Process, Fulfill, and Ship Your Orders: To verify your shipping and billing details, process your payment, arrange delivery of your Products, and send you order confirmations, shipping updates, and delivery notifications.
  2. Process Payments & Resolve Payment Issues: To process refunds, address payment declines, and prevent fraudulent payment activity (in collaboration with our third-party payment processors).
  3. Communicate With You: To respond to your customer service inquiries, questions, concerns, and feedback in a timely manner; to send you important non-promotional communications (e.g., policy updates, Site maintenance notices, changes to our Product offerings); and to send you promotional marketing communications (only if you have explicitly opted in to receive them—see Section 6 for opt-out instructions).
  4. Improve Our Site & Services: To analyze user traffic patterns, identify popular Product categories, and optimize the Site’s design, functionality, and content (e.g., adjusting Product displays based on browsing habits) to enhance your user experience.
  5. Protect Our Business & Customers: To detect and prevent fraudulent activity, unauthorized access to the Site, order errors, or other illegal acts; to maintain the security and integrity of the Site and our systems.
  6. Comply With Legal Obligations: To meet applicable U.S. federal and Missouri state laws, regulations, and legal requirements (e.g., tax reporting, record-keeping, responding to legal requests from law enforcement or regulatory authorities).
  7. Personalize Your Experience (if applicable): To save your account information, shipping/billing preferences, and order history (if you create an account) to make future purchases faster and more convenient.

We do not use your Personal Information for profiling, automated decision-making, or any other purpose that has a legal or significant effect on you.

3. Disclosure of Your Personal Information

Edward International LLC does not sell, rent, lease, trade, or otherwise disclose your Personal Information to third parties for their own marketing or commercial purposes—this is a fundamental part of our privacy commitment. We will only share your Personal Information with third parties in the limited circumstances outlined below, and all third parties with whom we share information are bound by strict confidentiality obligations and required to protect your Personal Information in accordance with this Privacy Policy and applicable law. We only share the minimum amount of Personal Information necessary for the third party to perform their specific services.

3.1 Trusted Third-Party Service Providers

We may share your Personal Information with third-party companies that assist us in operating our business, providing the Services, or processing your orders. These providers only have access to your Personal Information to perform their specific functions and may not use it for any other purpose. Examples include:

  • Payment Processors (e.g., Stripe, PayPal): To process credit/debit card payments, verify payment information, and handle refunds (all PCI DSS compliant).
  • Shipping Carriers (e.g., USPS): To fulfill and deliver your orders, including sharing your shipping address and contact information for delivery notifications.
  • Email Service Providers (e.g., Mailchimp): To send order confirmations, shipping updates, and promotional communications (only if you have opted in to receive them).
  • Website Hosting & Maintenance Providers: To keep the Site functional, secure, and up-to-date (only access to non-personal Site usage data, unless necessary for technical support).
  • Analytics Providers: To analyze Site traffic and user behavior (only non-personal, aggregated data—no identifiable Personal Information).

3.2 Legal & Regulatory Authorities

We may disclose your Personal Information if required to do so by applicable U.S. federal, Missouri state, or local law, regulation, court order, subpoena, or government request (e.g., from law enforcement, tax authorities, or regulatory agencies). We may also disclose your Personal Information to protect our legal rights, property, or safety, and the rights, property, or safety of our customers or third parties (e.g., to investigate or prevent fraudulent activity, identity theft, or other illegal acts).

3.3 Business Transfers

In the unlikely event of a merger, acquisition, sale of all or part of our business assets, or bankruptcy, your Personal Information may be transferred to the new owner or successor entity. The new owner will be bound by the terms of this Privacy Policy, and we will notify you via a prominent post on the Site if such a transfer occurs (to the extent required by law).

3.4 With Your Explicit Consent

We may disclose your Personal Information to any third party if we first obtain your explicit written or electronic consent to do so (e.g., sharing your shipping information with a third-party gift wrapping service at your request).

3.5 Aggregated Non-Personal Information

We may disclose anonymous, aggregated non-personal information (e.g., Site traffic trends, average order value, popular Product categories, geographic distribution of customers) to third parties for business analytics, marketing, or research purposes. This information does not identify you individually and cannot be linked back to your Personal Information.

4. Data Security

We take reasonable and industry-standard security measures to protect your Personal Information from unauthorized access, use, disclosure, alteration, or destruction—including physical, technical, and administrative safeguards. We prioritize the security of your information and implement measures designed to mitigate the risk of data breaches. Examples of these measures include:

  • SSL Encryption: Secure Socket Layer (SSL) encryption technology on the Site (indicated by the “https://” prefix and padlock icon in your browser) to protect the transmission of Personal Information between your device and our servers.
  • Restricted Access: Limiting access to your Personal Information to only authorized Edward International LLC employees who need it to perform their job duties (e.g., order fulfillment, customer service).
  • Third-Party Security Requirements: Requiring all trusted third-party service providers (payment processors, shipping carriers, etc.) to maintain robust security practices and comply with applicable data protection laws (e.g., PCI DSS for payment processors).
  • Regular Security Updates: Conducting regular security updates and maintenance for the Site and our digital systems to protect against viruses, malware, and other cyber threats.
  • Encrypted Storage: Secure, encrypted digital storage for sensitive Personal Information (e.g., contact details, order history).

While we strive to protect your Personal Information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information, and you acknowledge that any Personal Information you transmit to us is done so at your own risk. If we become aware of a data breach involving your Personal Information, we will notify you and applicable regulatory authorities in accordance with applicable U.S. and Missouri state law (e.g., providing prompt notice of the breach and steps you can take to protect yourself).

5. Your Privacy Rights (U.S. State Laws)

Pursuant to applicable U.S. state data protection laws—including the CCPA/CPRA (California), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), Connecticut Data Privacy Act (CTDPA), and other state-specific regulations (where applicable)—you may have certain consumer privacy rights regarding the Personal Information we collect and process about you.

We will honor these rights to the fullest extent required by law, and you may exercise these rights at any time by contacting us at service@edwardinllc.com. We may request proof of identity (e.g., a copy of your ID, order number) to verify your request and ensure the security of your Personal Information—a standard measure to prevent unauthorized access to your data.

Your privacy rights may include (as applicable):

  1. Right to Access: Request a copy of the Personal Information we hold about you (e.g., order history, contact information, saved account details).
  2. Right to Correction: Request correction or updating of inaccurate, incomplete, or outdated Personal Information.
  3. Right to Deletion: Request the deletion of your Personal Information (subject to legal exceptions—see Section 7 for data retention).
  4. Right to Opt-Out: Opt out of the collection/use of your Personal Information for promotional marketing, or the sharing of your information with third parties (per Section 6).
  5. Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights (e.g., no higher prices, reduced service, or denied access to the Site/Products).
  6. Right to Data Portability: Request a copy of your Personal Information in a portable, machine-readable format (e.g., CSV, PDF) for transfer to another service provider.
  7. Right to Restrict Processing: Request restriction of the processing of your Personal Information (e.g., if you dispute the accuracy of the information or the lawfulness of our processing).

We will respond to all valid privacy rights requests within the time frame required by applicable law (e.g., 45 days for CCPA/CPRA requests) and will notify you if we need additional time for complex or large requests. We do not charge a fee for processing standard privacy requests, and may refuse unreasonable, repetitive, or fraudulent requests in accordance with law.

6. Opt-Out of Promotional Communications

If you have explicitly opted in to receive promotional marketing communications from us (e.g., email newsletters, new product announcements, sales, holiday offers), you may opt out at any time—no questions asked. You can opt out in the following ways:

  • Unsubscribe Link: Click the “Unsubscribe” link included at the bottom of all our promotional email communications (required under the U.S. CAN-SPAM Act).
  • Email Request: Send an opt-out request to service@edwardinllc.com with the subject line: Opt-Out – [Your Email Address].
  • Account Settings (if applicable): If you have a Site account, update your communication preferences in your account settings to opt out of promotional emails.

We process all opt-out requests promptly (within 10 business days, as required by law). Opting out of promotional communications does not affect your receipt of non-promotional, essential communications (e.g., order confirmations, shipping updates, return/refund status, customer service responses)—these are necessary to fulfill your orders and you cannot opt out of them.

7. Data Retention

We will retain your Personal Information for only as long as necessary to fulfill the purposes for which it was collected, including to process your orders, provide customer service, comply with applicable U.S. federal and Missouri state legal/regulatory obligations (e.g., tax reporting, record-keeping, consumer protection laws), and resolve disputes. After this retention period, we will securely delete or anonymize your Personal Information (excluding aggregated non-personal information for business analytics).

Our data retention periods (subject to extension for legal disputes or ongoing customer inquiries):

  • Order Information: Retained for 7 years (required for U.S. federal and Missouri state tax reporting and record-keeping laws).
  • Customer Service Inquiries: Retained for 2 years from the date of the last inquiry.
  • Account Information (if applicable): Retained until you request deletion of your account (or until the account is inactive for 3 years, after which we will securely delete the information).
  • Email Newsletter Subscriptions: Retained until you opt out of the subscription.
  • Non-Personal Site Usage Data: Retained indefinitely for business analytics and Site optimization (anonymized/non-identifiable).

We do not retain your Personal Information for longer than required by law or for any unnecessary commercial purpose.

8. Cookies and Similar Technologies

Our Site may use cookies and similar web technologies (e.g., web beacons, pixel tags) to collect anonymous non-personal information about your Site usage and enhance your user experience. Cookies are small text files stored on your device when you access the Site—they do not collect Personal Information and cannot harm your device.

We use two types of cookies on the Site:

8.1 Necessary (Essential) Cookies

These cookies are required for the Site to function properly and cannot be disabled. They enable core Site features such as order processing, navigation, and access to secure Site areas (if applicable). Examples include cookies that remember your cart items during a browsing session.

8.2 Analytical/Performance Cookies

These cookies collect anonymous data about your Site usage patterns (e.g., pages visited, time spent on the Site, referral source) to help us optimize the Site’s design, functionality, and content. They do not identify you individually and are only used for business analytics.

You may adjust your browser settings to block, delete, or disable non-necessary cookies at any time (instructions are available in your browser’s help menu). Disabling non-necessary cookies may limit certain Site features (e.g., saved cart items, personalized Product recommendations). We do not use third-party marketing cookies without your explicit consent.

9. Children’s Privacy

Our Site and Services are not intended for children under the age of 13, and we do not knowingly collect Personal Information from children under 13 (in compliance with the U.S. Children’s Online Privacy Protection Act (COPPA)). If we become aware that we have inadvertently collected Personal Information from a child under 13, we will immediately and permanently delete that information from our systems.

If you are a parent or legal guardian and believe your child under 13 has provided Personal Information to us, please contact us at service@edwardinllc.com to request deletion.

10. Third-Party Links and Websites

The Site may contain links to third-party websites, services, or platforms (e.g., social media, shipping carriers, payment processors) that are not owned or operated by Edward International LLC. These links are provided for your convenience only, and we do not endorse, control, or assume any responsibility for the privacy practices, content, terms of service, or security of any third-party websites.

This Privacy Policy does not apply to any third-party websites, and your use of these sites is at your own risk. We encourage you to review the privacy policy and terms of service of any third-party website you visit before providing any Personal Information or using their services—we are not liable for any collection, use, or disclosure of your Personal Information by third-party websites.

11. International Data Transfers (If Applicable)

For international customers placing orders through the Site, your Personal Information may be transferred to and stored in the United States (our primary business location) and shared with U.S.-based third-party service providers (e.g., payment processors, shipping carriers). The U.S. has data protection laws that may differ from those in your country of residence, but we take all reasonable measures to ensure your Personal Information is protected in accordance with this Privacy Policy and applicable international data protection standards.

By placing an international order, you consent to the transfer of your Personal Information to the United States.

12. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy, our handling of your Personal Information, your privacy rights, or data security, please contact our customer service team at:

  • Primary Email: service@edwardinllc.com
  • Physical Address: 206 N Hudson Street Buckner, Missouri 64016
  • Official Website: https://edwardinllc.com/

We will respond to all privacy-related inquiries within 24-48 business hours (Monday through Friday, excluding U.S. federal holidays) and work to resolve any issues or address your requests in accordance with this Privacy Policy and applicable U.S. federal and Missouri state data protection laws.

Thank you for trusting Edward International LLC with your Personal Information—we value your privacy and are committed to protecting it for every customer.

Edward International LLC

206 N Hudson Street Buckner, Missouri 64016

USA